Frequently asked questions

The Product Data Hub for Brazilian retail: the single source of truth for your catalog. It centralizes (PIM + DAM), enriches with AI (Powered by Claude) and distributes to 150+ channels, from Google and Meta to marketplaces and comparison engines. Bidirectional with VTEX, in Portuguese and under LGPD.

Access to the plan you choose, with the modules and limits in the plans table. A credit card is required to activate your subscription, but billing only starts after the 30 days. Request cancellation anytime; once processed before the trial ends, there is no charge.

Through the official VTEX API (Catalog v1 and v2). Initial import takes minutes, continuous sync, multi-seller and trade policy supported. On PIM plans, edit in AdCore Turbo and push back to VTEX with read-before-write.

Yes. The AI is trained for Brazilian Portuguese, with translation to English and Spanish that preserves brand names, technical specs and units. Average latency of 2 seconds per SKU.

No. The application and the database run on Railway in the us-east4 region (Virginia, USA); catalog images and files are stored on Tigris, distributed globally. Encryption at rest and in transit; the international transfer follows LGPD art. 33, as described in the Privacy Policy.

Yes. No lock-in, no termination fee. Request cancellation by email at suporte@adcore.com.br; if you subscribed through a partner platform's app store, cancel in that store. Cancellation takes effect at the end of the current cycle; during the trial, a cancellation processed before the period ends incurs no charge.